How We Help
Comprehensive Claims Processing
TheEGroup is the only unemployment compensation service provider that gives you true flexibility in claims processing, whether handled centrally, regionally, or locally a dedicated member of our staff will be assigned to your account. TheEGroup provides unique advantages that can be leveraged for your organization’s particular needs.
Hearing Representation
A vital way we help control your costs and liability is through our on-staff hearings department, the most experienced group in the industry. With the TheEGroup, you can rest assured that our hearings representatives will fully prepare you for unemployment hearings. We will be there at all hearings, always, to protect you against unfavorable judgments that can ultimately impact your unemployment compensation costs.
Benefit Charge Auditing
TheEGroup’s benefit charge audit system incorporates an exclusive method of calculating exact liability via use of employer wage data and state factors provided on claim documents, decisions and charge statements. All benefit charge statements are audited for accuracy and the receipt of credits, eliminating erroneous charges to your account. Through our unique system, we ensure resolution of all charge exception issues.
Management Reports
TheEGroup generates easy-to-read quarterly and annual reports that provide a concise analysis of your company’s performance results. We can create these reports to fit your organization’s own structure, making the information more meaningful for you. These reports focus on key statistics that impact your cost savings and include:
- A trend report and review of TheEGroup’s performance results
- A claims activity report and analysis
- Benefit charge audit results
- Program management results
- Tax analysis & action results
Education and Training
Our clients have told us educational tools are critical for helping identify and control unemployment insurance costs. TheEGroup offers these methods to help make this happen:
- In-person, on-site seminars for your staff.
- Supervisor workshops reviewing hiring and separation practices.
- Annual staff meetings with TheEGroup and state agencies so we can keep you informed of important regulatory changes that can affect your costs.
- A dedicated legislative and technical staff to keep you abreast of all relevant changes.
TheEGroup… “Making a Difference, One Claim at a Time ”®
* Recipient of the 2002 ‘Outstanding Service Award’ presented by TransPak, Inc.